We are taking every precaution to ensure the safe handling, preparation, and delivery of our cakes. We are adhering to these best practices: - Hand washing regularly throughout the day - Wearing an apron with hair tied back - Wearing gloves when handling food products - Frequently cleaning and cleaning as we go - Avoiding close contact with staff and customers - Adhering to all new practices and updates from the government food standards agency

We are in Ealing.

We are open 5 days a week, Monday to Friday for enquires, and only open on Saturday and Sunday for deliveries / collection but closed for enquires.

Not a problem. You can contact Rayna’s Lane via our contact form, and we will be delighted to provide a quote for your bespoke creation. You could also contact us via our email address, contact@raynaslane.co.uk

All our cakes and cupcakes (excluding wedding cakes and some tiered cakes) require 14 days’ notice. However, some cakes could be made under a rush order and delivered/collected within a week, depending on the business demand and the details on the cake. Please note that the ‘rush order’ price increases on a Friday, Saturday, and Sunday and is down to availability, this is not guaranteed.

This means you have given me a weeks’ notice to bake and decorate your cake. If we have accepted the order, there will be an additional charge on top of the cake/cupcake and delivery price. For example, if you have emailed us on Saturday 21st May 2022 stating you need a cake created for delivery / collection by Saturday 28th May 2022 and received a reply stating we have accepted your order, you will be charged the total amount of the cake + delivery + rush order price, which will need to be paid immediately to secure your order and is non-refundable. If this isn’t paid within 24 hours of us accepting the order it will be cancelled. Rush orders can only be delivered/collected throughout the week. Wedding cakes CAN NOT be rush ordered. Rush order (Monday – Thursday) Prices: £20 Rush order (Friday – Sunday) Prices: £30

We will always advise the right cake to feed the number of people attending your event. So please advise us how many people are in attendance and we will advise you on what size cake you will need.

We currently have Vanilla, Red Velvet and Chocolate.

We currently do not make fondant/marzipan cake however, watch this space!

We are currently working on creating the best vegan and gluten free cakes, so tune back in soon.

All our cakes should last 5 days if they are stored at room temperature in a cool place. Once cut, the cake should be kept airtight to retain the freshness. It is possible to freeze our cakes, however, please note that the icing will be impaired.

Changes can be made within 24 hours of placing your order, after this period any changes are subject to availability and if accepted could incur additional fees.

Please use our contact form, and we will be delighted to provide a quote for your bespoke creation. You could also contact us via our email address, contact@raynaslane.co.uk If you chose to send an email to us, please include the following: - Preferred email address (if the one you are using isn’t your preferred email) - Telephone number - The date of your event - Number of people to feed cake is for - Collection or Deliveryeed - Collection or Delivery - The delivery address (if applicable) - Any additional details and attach any images for reference Please note if your order is placed with 7 days until your event a rush order fee will automatically charged. Once we have the above information and accepted the order, a quote will be sent along with an invoice of 50% of the total cost of the cake. A non-refundable deposit of 50% will need to be paid within 24 hours to secure your booking, if not, then your order will be cancelled and deleted from our calendar.

Unfortunately, we aren’t in control of any supply issues that are happening either locally or globally, so please bare with us. In the meantime if you see anything else you like we’re here to help.

Rayna’s Lane is currently on Instagram and TikTok, please feel free to tag us in your posts!

Yes, you will be charged £10 if you are more than 15mins late.

We work with mainly American buttercream and Ganache. We also dabble in Swiss Meringue Buttercream, however this is not on the menu but depending on availability can be made.

Yes, please email us on contact@raynaslane.co.uk and we can advise you.

Yes, we are on hand to advise accordingly, please email us on contact@raynaslane.co.uk

No, Rayna’s Lane will not set up a cake that hasn’t been made by us.

We have broken this down into 6 steps: 1. You decide what flavour (cake tasters can be organised), fillings and how many cake tiers you want (if you need help with calculating how many tiers you would need per the amount of people attending, we can help). 2. You decide on what extras you would like on the cake, i.e. flowers, cake topper. 3. For guidance you will send us some pictures to help better describe what you want. 4. A phone consultation will take place to discuss the finer details of the cake and costings. A quote is drawn up and you will, (if accepted) pay the non-refundable deposit of 50%. 5. We will be in constant communication with you should you need reassurance or should we need further detail 6. The remaining 50% will then be paid 14 prior to delivery or collection.

No, you will be charged the same amount you would of paid if the cake was delivered and set up.

Yes, we advise everyone to think long and hard about this as 4+ tiers are very heavy, the tiers could be separated for travel but if you choose to collect, we will NOT attend the event to set up the cake, this will be your responsibility.

Delivery is usually 1-2 hours before the event.

Yes, however, please note that taster sessions come at a cost of £20 and will need to be paid up front. Please contact us via email to book this appointment. If the invoice isn't paid within 24 hours, the request will be cancelled.

Cake tasters can be in a place of your choosing, your home for instances. Please note that this address is required to be within 5 miles of W7.

Cake tasting will only be for the bride and groom, therefore no one else should be in attendance.

We would prefer the flavour to be chosen within the cake tasting session however, we understand what a big decision this is, so you have 48 hours of having the cake tasting to advise us. After this an over the phone consultation will be booked to discuss the following options and the wedding contract will be signed.

A wedding contract is a binding document in additional to our Terms and Conditions. Due to the magnitude of wedding cake orders this document protects you the customer and us. It contains all relevant information including but not limited to, the cake cost, any extras, the delivery charge.